FAQ

FREQUENTLY ASKED QUESTIONS (to be updated soon...)

We are answering some of your most frequent questions about us.

GENERAL

~ What is RAW Nutritional?

RAW Nutritional is a Canada-based health brand engaged in producing and selling high-quality, organic vegan protein and superfoods that are as delicious as healthy.

~ What is Vegan Pro protein powder?

Our bestseller product, the Vegan Pro, is a pure plant-based protein powder designed with a unique formula and made with completely organic ingredients.

~ Do you offer samples?

We may offer free samples upon request, only in specific conditions. For instance, if you are a health professional and you would like to taste our products and write/share a review for your audience, we will be more than happy to offer a sample.

PRODUCT INFORMATIONS

~ Can RAW Nutritional's products help me lose weight?

Maybe you're trying to lose weight. Perhaps you want to stay lean and toned. What we all have in common is the need to fight those sugar cravings between meals. Pea protein helps, and since we use the highest quality available, the 20 grams you get from one serving are easy to absorb.

Yes. Our Vegan Pro protein is made of yellow pea isolate, a tasty and complete protein source. It is low in fat and carbohydrates. It may also help reduce weight by satisfying your hunger and keeping you full for longer periods.

~ Who should use RAW Nutritional?

Our Vegan Pro protein powder can be used by anyone looking to add a healthy plant-based protein to their lifestyle. It is especially recommended for health-conscious people on-the-go, who do not have the time or patience to cook a healthy breakfast daily. Each scoop of Vegan Pro gives you about 20g of protein, which is enough to keep you energized all day long.

Our superfoods are also suitable to be consumed by most persons, with or without expert consultation.

~ Can I take RAW Nutritional's products if I am pregnant or breastfeeding?

Generally, our products are suitable to be consumed by all kinds of women, including pregnant and nursing women. However, you should always consult your physician before using a new supplement/product when pregnant.

~ Can I take more than one product at once?

Yes, you can take more than one RAW Nutritional product at the same time. Most of our products are designed so that one product's ingredients do not have any conflicts with another item's components. All our superfoods are naturally sourced and safe to consume in combination. Still, you should always follow the directions on the label and not consume more than the recommended dose.

~Can my children take your products?

Children should not use nutritional supplements, as their protein needs are different from those of adults. However, if it’s used in baking, like replacing flour with Vegan Pro in a pancake mix, there are no worries about it. There are no harmful ingredients in our formulation. Still, you should always ask your physician prior to giving any supplements to your kids.

ONLINE ORDERS

~ How do I change or cancel my order?

You can cancel your order only if it hasn’t been dispatched already. You can find the cancellation option in the Order's section of your RAW Nutritional's account.

If you want to exchange a product you have already received, please contact our customer service to initiate the process.

SHIPPING/DELIVERY

~ Do you ship worldwide?

At the moment, we only deliver our products to the US and Canada.

RETURNS/REFUNDS

~ What Is Your Policy?

We offer a “30-Day Satisfaction Guarantee” under which we will take back the product within 30 days of the delivery date if you’re not satisfied with it for any reason. 

For the return of unopened products, you’ll receive a full refund.

For the return of opened or used items, you’ll receive an online store credit, which you can use for future orders.

In order to return a product, kindly submit a return request by contacting our customer service team. Currently, we do not offer a pick-up service, so you’ll need to make arrangements to return the product to us. We will only bear the shipping cost if the return is a result of our mistake.