RAW Nutritional is a Canadian supplement brand engaged in producing and selling high-quality, organic vegan supplements that are as delicious as healthy. We value our customers and wish to offer them the best products we can.

We are based in Trois-Rivieres, Quebec, Canada.

Our products can be used by anyone looking to add healthy plant-based foods to their lifestyle. They are especially recommended for health-conscious people who do not always have the time to cook regularly. However, we recommend consulting a physician beforehand.

Yes, we only use recyclable bags for all our products. The bag they come in is 100% recyclable and safe for the environment.

Absolutely! RAW Nutritional proteins, BCAAs and superfoods can add taste and nutrients to many recipes. For instance, you could use it as a flour substitute for a pancake mix. Check out our Recipes section for some ideas!

If they are used in baking, they can consume them as there are no harmful ingredients in our products. However, children should not use nutritional supplements as their needs are different from adults. Always consult your physician before giving any supplements to your kids.

Generally, our products are suitable to be consumed by all women, including pregnant and nursing. However, you should always consult your physician before using a new supplement when pregnant or breastfeeding.

Our products do not contain any nut or peanut. However, they are manufactured in a facility that processes nuts and peanuts. There may be a risk of cross-contamination. We do not recommend buying them.

You can either buy them online or you can consult the complete list of our retailers right here.

Yes! We only use plant-based quality ingredients.

You can see our best sellers on our website homepage, which are the Vegan Pro Maple Vanilla and Coffee-Wafers, BCAAs and Multi+Green capsules.

Our Vegan Pro is a pure plant-based protein powder designed with a unique formula and made with completely organic ingredients, such as yellow pea protein. Its texture is smooth and silky and can be used in many recipes.

If it happens, we're truly sorry about this inconvenience. For Vegan Pro, you should use 2-3 full tablespoons (32-33g). For Vegan BCAA, you should use 3 teaspoons (9g). We do not put scoops in superfoods as the quantity varies depending on each other needs.

First of all, we are sorry about this issue. Please fill our contact form or use our chat widget to reach our customer service.

The expiry date can be found under each bag.

Only in our Coffee-Wafers flavored Vegan Pro, with 10mg of caffeine.

We're sorry our product didn't reach your expectations. Please consult our Refund/return policy for more details.

Absolutely not! All our products are completely made from natural ingredients.

You will receive an email or text confirmation as soon as your order is on its way.

In your email or text confirmation, we will provide a Canada Post tracking number. You can click on the link to see the updates. Also, you will get an estimated delivery date.

The email address or phone number may not have been entered correctly when ordering. If so, please let us know through the contact form or chat widget. We will make the changes and send the information back to you. Please include your name and order number. Also, make sure to check your spam folder.

If your order has not already been dispatched, it is still possible to change or cancel it. Let us know through the contact form or chat widget. Please include your name and order number.

We're truly sorry about this inconvenience... Let us know throught the contact form or chat widget. Please include your name and order number. If this results from a wrong address, RAW Nutritional will not be held responsible. To get your parcel back, you may have to pay extra shipping fees. They can vary between 12.99$ and 19.99$ depending on your area.

We are sorry about this issue... Let us know throught the contact form or chat widget. Please include your name, details, pictures and order number.

First, make sure to look everywhere: community mailbox, building concierge, or if a delivery notice card has been left. If not, let us know throught the contact form or chat widget. Please include your name and order number. If this results from a wrong address, RAW Nutritional will not be held responsible. To get your parcel back, you may have to pay extra shipping fees. They can vary between 12.99$ and 19.99$ depending on your area.

We're truly sorry about this inconvenience... Let us know throught the contact form or chat widget. Please include your name, details, pictures and order number.

Date: December 10th, 2024, 10:35 AM EST

The Canada Post Union has been on a national strike since November 15, 2024. As a result, no packages will be shipped or delivered through their services until negotiations are resolved.

If you placed an order before the strike's start date and have not received it yet, please email us at info@rawnutritional.com so we can assist you.

For all orders placed after November 15, we are using alternate carriers:

• Canada: Purolator or UPS
• USA: UPS

Please note that these carriers are experiencing higher volumes, which may result in potential delivery delays.

We sincerely apologize for this inconvenience, which is beyond our control. Rest assured, we are closely monitoring the situation and doing our best to keep operations running smoothly.

For updates on the strike, visit the Canada Post website.

If you have additional questions, don’t hesitate to contact us at info@rawnutritional.com.

Thank you for your understanding and continued support!

At this time, we only ship to Canada and the U.S.

We offer delivery by Canada Post or USPS in Expedited Parcel, XpressPost or Priority. Canada only: started at a 9.99$ flat rate. U.S. only: starting at a 14.99$ flat rate. Oversized orders: May incur additionnal fees. They will be calculated and charged manually if applicable.

Yes! All orders over 79$ before taxes get free delivery.

We proudly ship from Trois-Rivieres, Quebec, Canada. Orders placed before 11 AM EST will ship out within 24 hours Monday to Friday. All other orders will be shipped the next business day. In major urban centres, Expedited parcels will be received within 2-5 open days. XpressPost: 1-3 open days. Subject to changes by Canada Post/USPS.

We're truly sorry about this inconvenience... Let us know throught the contact form or chat widget. Please include your name and order number. If this results from a wrong address, RAW Nutritional will not be held responsible. To get your parcel back, you may have to pay extra shipping fees. They can vary between 12.99$ and 19.99$ depending on your area.

Even in your absence, the carrier may have left your package at the door or in a safe and easily accessible location. It is at his discretion to leave a delivery notice at the door. If this is the case, you have 5 days to collect your package or it will be sent back to us.

Let us know throught the contact form or chat widget. Please include your name and order number. To get your parcel back, you may have to pay extra shipping fees. They can vary between 12.99$ and 19.99$ depending on your area.

Unfortunately, we are not set up to accomodate walk-in guests to our facility for now. However, our shipping delays are really impressive, so you will receive your order pretty quickly! You can also use our tool to visit a RAW Nutritional retailer.

You can use credit cards, like Visa, Mastercard, Discover, Amex and Diners Club International. Payment apps like Apple Pay, Google Pay and Shop Pay are accepted. Sezzle (a payment solution) and RAW Nutritional gift cards also work.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! Their system will review your account and divide your total amount in 4 instalments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all!

If we need to refund an amount to your payment method, fear not! You will receive a confirmation email shortly after our conversation. There may be a delay of about 5 open days before you see it on your statement.

If you have an account, click here. If not, when ordering, you will be asked to enter your information each time.

When you receive a RAW Nutritional gift card, you will have all the detailed instructions in an email, along with the virtual card number. Follow them and you will easily redeem it!

1. Contact us through the contact form or chat widget.

Please be sure to include:
-Your order number
-The expiry date of the product
-The lot number of the product
-The reason you are returning the product

2. You will then be provided with a Return Authorization Number (RAN) along with instructions on how to send back the package to us.

3. Once we receive the package, please expect 1-2 weeks to be processed and receive your refund or credit.

If the return results of our mistake (i.e. we sent you the wrong product), in that case, the shipping cost is 100% our responsibility.

Suppose you aren't satisfied with your product for any reason or wish to exchange it; then the shipping cost is your responsibility.

Once you purchase over 79.00$, the regular shipping fees of 9.99$ are not charged. If you are getting a refund and your order is now below 79.00$, these fees will be deducted from the amount to receive.

30-DAY SATISFACTION GUARANTEE! If you’re not 100% satisfied with your products for any reason, we will take them back within 30 days of the delivery date, even if it has been opened and/or used! For all unopened products, you will receive a full refund on your payment method. For all opened products, you will receive an online credit for future use.

If there is an issue with any store-bought products, you will need to refer to that same location, not us. They will follow their store policies regarding refunds or store credits if required. Then, they will get in touch with us directly.

You do not have to contact us. Unfortunately, we credit or refund online purchases only. Thank you for your understanding!

If we need to refund an amount to your payment method, fear not! You will receive a confirmation email shortly after our conversation. There may be a delay of about 5 open days before you see it on your statement.

You will be asked to create or log into your account at checkout. Or you can access it here.

When placing an order, it is possible to modify them while entering your information. Or follow us here!

When trying to sign in, click on "Forgot your password" and follow the instructions.

Access to My Account, under the Order history tab, to see all previous and current orders.

Promo codes are entered during checkout. After entering your personal information, there is a blank space to add the discount code right before making the payment. Please note, for those purchasing on a mobile device, it is very easy to miss the place in checkout where you enter code. To enter the code on mobile, you'll need to tap the "Show order summary" drop-down at the top of the checkout page.

Yes, we do! Each month, you can see our current promotion on our homepage banners or social media. Also, we suggest subscribing to our newsletter to be the first to know about them!

You can only use one discount at a time.

Unfortunately no. They only work on our website.

Our free shipping applies automatically to all orders over 79$ before taxes. When entering a discount code, ensure that your total is still over the minimum required amount.

Please double-check that you've entered in the code correctly and that it hasn't expired. For codes entered correctly, yet don't work, let us know by using our contact form or chat widget.

RAW Nutritional deals are available during specific dates communicated through our email newsletter and social media. The promo code expires when a sale ends and cannot be used. We suggest subscribing to our newsletter to be the first to know about them!